https://www.youtube.com/watch?v=PYBIrAZ7KV4&t=1s 00:00:09[Laughter] [Music] [Laughter]00:01:44[Laughter] [Music] [Music]00:02:13[Laughter] [Music] [Laughter]00:02:24get up [Music] [Laughter]00:02:39[Music] [Music] [Music]00:03:27[Music] yeah yeah sohcahtoa [ __ ] katana PvP palatable but then together and what00:04:27have you [Music] you00:04:51you … Read More
https://www.youtube.com/watch?v=2w7R-z4rkYQ&t=1s 00:00:06[Music] um um00:00:31[Music] mambo time to go home come on why did you do that00:01:25oh oh my god [Music]00:01:48[Applause] [Music] oh00:02:34he's going back [Music] okay00:03:07[Music] [Music] so00:03:19[Music] so oscar's … Read More
https://www.youtube.com/watch?v=rbNkc2xRPpA&t=1s 00:00:07[Music] [Music] [Laughter]00:00:22[Music] [Music] [Music]00:01:19[Music] [Music] [Music]00:01:48[Music] [Music] [Music]00:02:48[Music] [Music] [Music]00:03:28[Music] [Music] [Music] Source : Youtube
https://www.youtube.com/watch?v=cytJLvf-eVs&t=1s 00:00:02[Laughter] [Laughter] [Music]00:00:38[Music] [Applause] [Music]00:00:50[Applause] [Music] [Music]00:01:11[Applause] [Music] [Laughter]00:01:37[Music] [Applause] [Music]00:01:59[Applause] [Music] [Music]00:02:18[Music] [Applause] [Music]00:02:45[Music] [Music] [Music]00:03:54[Music] [Music] [Music]00:04:29[Laughter] [Music] [Laughter]00:04:46[Music] [Applause] [Music]00:05:32[Music] [Music] [Applause] Source : Youtube
https://www.youtube.com/watch?v=pOmu0LtcI6Y&t=1s 00:00:05[Music] [Music] [Music]00:01:36you [Laughter] [Music]00:01:59[Music] [Music] [Music]00:02:28[Music] [Music] [Music]00:03:41[Music] [Music] [Music]00:04:32funny [Music] [Music]00:04:56[Music] [Music] [Music]00:05:38[Music] [Music] he's dead00:06:06he well I go who are you talking to do you know … Read More
Do you want to achieve something great with your life? Is there something missing from your world right now that could be there? What type of legacy would you like to leave, long after you’re gone?
That just got real, let’s dial it back a bit… What would your life look like if you were as happy and fulfilled as you can imagine? How would you spend your days if you were truly free?
I like to paint this vivid picture for myself when I write down my goals. It takes a lot of desire and motivation to achieve your loftiest aims. The lack thereof is one reason less than 10% of people meet their New Year’s Resolutions. But it takes more than that; it takes the seven keys that we’ll talk about right now.
Recognize the Resistance
First off, kudos to anyone who earnestly attempts a goal. Many people don’t set goals at all because they’re afraid of failure, or they’ve convinced themselves they’re perfectly happy as is. The latter is probably the biggest reason that people’s dreams wither and their lives stagnate. It’s the dead-end, cul-de-sac at the intersection of “fine” and “good enough.”
Understandably, they would avoid a possible letdown, because most people have a long past of not getting what they desire. Defeated and discouraged, they fall into the fixed mindset trap, where positive change and improvement is considered futile. They’re taught through hardship that what they desire and the resources to get it are scarce.
News and social media don’t help, either – they’re too busy profiting off a cycle of pessimism, negativity, and envy. To make matters worse, we live in a culture that expects everything to be quick and easy. That’s why our society loves diet pills, Botox, payday loans, and delivery apps.
Get Your Mind Right
So how do you counter all this resistance? Start by crushing your toxic, self-limiting beliefs like these. Say to yourself “I can’t do/achieve x goal because I’m not y.” Write down all your doubts (I’m not smart enough, rich enough, connected enough, etc.) Now write down a counterexample for each negative belief.
Go back to your past victories and relieve your success, think about what you did right, and how you can apply those lessons in the future. Conversely, look at situations where what you wanted didn’t happen. Learn from the experience, but don’t dwell on it, and resolve to adjust your behavior.
Another great thing to do is make gratitude a daily practice in your life. Gratefulness provides the perspective that you have something to gain from every situation, good or bad. Have compassion for yourself, and realize that attempting something new and difficult is admirable and builds your character. Let go of perfectionism, and strive to just act and accept what happens – this always trumps inaction.
Proper Goal Setting
Let’s say a person sets a goal and doesn’t achieve it. The issue tends to be that the goal wasn’t set properly. Most people focus on outward goals, like earning more money or losing weight. The problem is they can’t answer why the goal is important to them personally.
Do they want to lose weight because they’ll be healthier and thus, more active with their kids or grandkids? Or is it because society deems a slim waist important? Do they want to make more money so that they can achieve financial freedom, travel, and only do work that’s meaningful? Or is it because they think wealth conveys importance? The point is that whatever your goals are, they must be tied to a deep emotional motivator that’s unique to you.
Second, our goals must be specific, so that we can quantify them and measure progress. This is the first and most important element of a proper goal (I explain the elements in-depth here). TLDR – use SMART goals; Specific, Measurable, Attainable, Relevant, Time-Based. Set deadlines for all your goals in 5-year, 1-year goals, and 3-month intervals.
Only pick a few goals at most. I assume you have a day job, perhaps a family, and many responsibilities. So, it’s key to narrow your focus and not get sidetracked.
Focus on the 20%
Pareto principle is an observation that around 80% of the effects come from 20% of the causes. When applied to your goals, ask yourself: which 20% of activities will generate 80% of the results? As Tim Ferriss asks in Tribe of Mentors, “What would it look like if this [goal] were easy?” For weight loss, 20% would probably be cutting sugar and snacks. In sales or a job hunt, it’s finding leads.
For any goal, start by framing the problem with a few focus questions like 1) Which activity will move the needle the most? 2) Which is a waste of energy? 3) Where does the greatest long-term impact come from? Once you begin acting, perform daily, weekly, and quarterly progress reviews. Determine if you need to adjust your approach, reset your expectations, or change goals altogether.
Turn Goals into Habits
Let’s say you’ve narrowed down your projects and the critical actions to take. Write down the 5 things that you need to accomplish today at all costs. Most of these will be recurring in nature, and thus become habits. An aspiring novelist might make it a habit to write 300 words per day. A developer might write some numbers of lines of code each day.
Someone trying to lose weight may meal prep twice a week, or work out for thirty minutes per day. Someone looking for a relationship or to make friends might go to a social event once a week, join a club, or spend an hour on a dating app. Build these habits into your daily schedule and block out that time. Treat it sacred, letting nothing get in the way.
It takes on average 66 days to form a habit – put yourself on probation until then. Audit your week and hold yourself accountable to the habit. Build in rewards along the way to reinforce the habit. You might treat yourself to a latte after finishing a chapter, or dine out after a week of strict dieting. Find whatever your ‘carrot’ is, even if it’s eating anything but a gross carrot. Use these rewards to link progress with pleasure in your mind.
Action Beats Perfection
Let’s talk about a huge pitfall that nearly everyone is a victim to at some point, and pardon the rant. All the advice you receive, every article you read and learn from is useless without action. If you’ve been reading self-help for a while, and maybe you’ve even attended a seminar or two – you’ve learned what you need to know, the class is dismissed.
Don’t become a self-improvement hobbyist, don’t go for your personal-development Ph. D., there won’t be a thesis paper. If you watched the ‘How To’ video on YouTube, you probably know enough to get started. So instead of procrastinating on your life goals, until you have the ‘perfect’ plan, get started immediately.
Don’t give yourself time to hesitate, period. Follow Mel Robbin’s “5 Second Rule” and ride the wave of excitement and intention. Do the thing you need to do, long before fear and anxiety creep in. When you’re attempting something new and scary, like getting up to speak or asking someone out, take time out of the equation… Don’t overthink it, follow Nike’s slogan, and just do that shit. I heard it put best recently, “Never leave the scene of clarity without taking decisive action.”
Build Your Team
One of the biggest myths in the self-improvement world is that of the successful genius that did it all herself. Movies glamorize this idea of some lone wolf that goes from rags-to-riches by their bootstraps. Or, the motivational YouTube videos that show a guy in a dark room just contemplating life by himself.
Look, if your environment is all negative, focusing on yourself, by yourself is a good start. Still, no one achieves success all by himself. Jobs had Wozniak and Jordan had Pippen. Those who have accomplished so much have people around them who clearly have helped.
Build a team around you that can support you and uplift you. There are many groups out there for this purpose: online communities, exercise groups, masterminds, coaching, and mentoring circles, accountability groups, close friendships, and so on. If there was one “hidden secret” to success (a great click-bait title by the way), this is it. These groups can dramatically speed up your progress, and the journey is more fun when you take it together.
Which of these small changes will you put to action today to achieve your biggest goals? Let us know in the comments below.
If you enjoyed this article, visit KnowYourBest.com for self-improvement tips based on proven scientific research.
The post 7 Small Changes that Make a Big Difference in Your Goals appeared first on Dumb Little Man.
Regardless of what business you are in and by whatever name you call it – attrition, defection, or anything – customer churn is real. Every business has to deal with loss of customers and lose some revenue. Understanding what causes this customer churn is important. When a client or customer chooses to stop doing business with your company or stop using your brand products or services, it is called customer churn.
Customer churn depends on the type and nature of business or company. Some of the various ways it can be called in parlance include:
- Cancellation of product or service subscription
- Closure of customer account
- Non-renewal of service agreement or contract
- Cancellation of user agreement
- Switching to a competitor program or offering
How to Measure Customer Churn Rate
Customer churn rate can be measured in these following ways.
- Total number of customers lost in a specific period of time
- Total percentage of customers lost in a specific period
- Percentage of recurring business value lost
- Business value lost
It is also necessary to note here that churn is inevitable. No matter how amazing your service is or useful your products or how great your marketing strategy is, you will have to face customers who want to leave. But this doesn’t mean you can’t prevent churn. Maintaining a good churn rate is possible and that is what is recommended.
Customer Churn Rates as per Industry basis
- American card companies churn around 20 percent per annum
- 5-7 percent customer churn rates are reported for software-as-a-service companies
While some customer churn rates are great for one business, they are terrible for another.
3 Ways to Reduce Customer Churn
Customers will look for better options if they do not understand the product too well. Any questions in the initial introduction can blow them away. The most important being the customer’s first experience and when that is good, they will want to continue with the business. A clear onboarding process is necessary to better a customer experience and reduce customer churn. The onboarding is the most important step in the process. Customers think of leaving only when they are unsatisfied from the beginning.
Meet Customers’ Expectations
Promising a lot of things to a customer and failing to deliver is one of the quickest ways to lose one. Close to 35 percent of customers stop doing businesses after a single negative experience. Unmet expectations and dissatisfaction are big reasons for customer churn. Consistently meeting customer expectations is important. Being honest to your customer about what they can expect is necessary.
Listening to what customers have to say about the product is also crucial. If they have any suggestions or improvements, finding out the same from customers is just as essential. 16 percent of customers post on social media when they face a negative interaction with a brand. And close to 60 percent of customers are heavily influenced by social media comments on brands and companies.
Provide Awesome Customer Service
A survey by Zendesk revealed that 42 percent of respondents found that they had a major frustration with customer service departments. Customer service is one of the major reasons why customer churn happens. Listening carefully to customers’ feedback is one of the best ways to retain customers.
When customers voice their complaints, listen to their exact problems, and find solutions. Even loyal customers can defect if the service is bad and they are being taken for granted. No one likes it when we must wait on a customer desk call for more than 20 minutes to clarify a simple doubt. Sometimes, customers face technical issues which can be sorted through an awesome customer service.
Bottom Line: Maximise Profits by Reducing Churn
A lot of businesses fail because customers are not happy with the customer service. If a customer threatens to close business, then it means the product needs to be explored to the full potential. A call with the customer success manager can make it simpler to resolve issues. Great customer success education should be the beginning of the customer journey.
From customer onboarding, it is important to maintain a great rapport with them. Through the right customer engagement tactics, customers can understand how the product fits into their success strategy.
The post How to Calculate and Reduce Your Customer Churn Rate appeared first on Dumb Little Man.
Though it was necessity that caused most people to move to a remote workplace due to the restrictions put in place by the pandemic, many experts predict that remote work will continue long after a vaccine is created and we, as a whole, can go back to what was normal before quarantine. With that, staying organized at home can be more difficult than in an office, but technology is aplenty when it comes to helping you do so.
Here are 10 extensions that Chrome offers to help you keep your home office organized and secure.
Win the Day
Though admittedly not the most powerful tool on this list, starting said list with “Win the Day” seemed appropriate. This extension allows users to set goals and deadlines and keeps them organized on your desktop. You can sectionalize your goals with sub-goals, as well.
Google Keep is an extension for the organization of data. Data used to be utilized, primarily, by a data analyst at a given company, but now everyone should have a firm grasp of how to collect and manage data feedback.
This extension is to help organize your brainstorm sessions, even the ones with just you as the participant. It’s very easy to use, and with machine learning it can organize all of your brainstorming thoughts just how you like them, after a few weeks of you doing it manually.
LastPass is a password manager extension that securely saves your login credentials across all of your devices. Rather than having a folder on your desktop that can be easily hacked, LastPass advertises itself as a “password vault” that only you can access when you need to quickly reference you means of accessing a website.
Another encompassing extension, this helps users track their work, their financial plans, and even their personal goals outside of work, like walking every day, or keeping tabs on caloric intakes. It also tracks all of your clicks and scrolls in Chrome, so you can evaluate what you’ve been wasting your time on.
Save to Pocket
This nifty extension helps you organize your time and information by allowing you to quickly save something that you want to read right from your desktop to your phone. With this, you can make sure your time spent at the desktop involves actual work, and then when you’re in transit you can “check your pocket” for the story you want to get wise to.
Clockify leans a little more towards time-management than physical organization, but organizing your time is as important as organizing your “stuff.” Clockify can be programmed to make sure you don’t get lost in a wormhole of a website like social media, that can not only waste time, but also cause security issues if logged in for too long.
With some similarities to Clockify, TodoBook is a way to self-inflict focus on your wondering mind. When you use this extension, it automatically shows you your to-do list every time you login to facebook or another social media site in order to keep you on task and mentally organized.
This one is more geared towards those who need to organize and recall large amounts of research. Called a “web collector,” Diigo makes it extremely easy to collect, site, and even make notes directly on web pages that you can reference later.
Last but not least, is more for in-the-moment organization, and that is the Just Read extension that allows users to block out everything on a page that isn’t the meat and potatoes. Ads, links, etc. are “muted,” allowing users to focus on what they came to the page to see.
How to stay safe online remains a catch-22. Every 39 seconds, a hacker strikes, contributing to the dark web’s current catalogue of 15 billion stolen user credentials for sale. With every purchase, more e-users fall victim to identity theft. Multi-step security features, such as biometric and out-of-band voice authentication, are common tactics to strengthen online security.
However, more security factors don’t quite correspond to having more security. Think of authentication as identification checkpoints – walking through TSA, if you will. Authentication methods simply add rigor to your sign-in process. By no means do authentication methods further encrypt your data.
While it’s unarguable that authentication methods minimize a user’s risk of identity theft, it’s also unarguable they come with a fleet of flaws. 81% of security incidents were tied to stolen or weak passwords in 2018. To paint a numerical visual, there were 157,525 security incidents (and 3,950 confirmed data breaches) in 2019 alone. For that reason and many more, it’s time for a better approach to authentication. Already universally trusted, asymmetric cryptography has a solution.
Common Authentication Methods For Security & Convenience
Customarily, tech users are provided the following authentication feature options:
- passwords and security questions,
- out-of-band voice,
- time-based, one-time passwords, and
Still, not all authentication is equal. Specifically, passwords and security questions are very weak – but you already knew that. In 2014, Bill Gates predicted, “There is no doubt that over time, people are going to rely less and less on passwords.”
Perhaps the reliance on “shared secrets” is the reason the tech economy is turning away from passwords and security questions today. Shared secrets are only known by the user and are stored by the service provider. However, shared secrets leave users stuck and make the responsibility for protecting and remembering multiple passwords a nightmare.
Out-of-band voice is a stronger approach, but not by much. This technique confirms the user’s identity by calling the phone number registered to the account. Out-of-band voice is weak for countless reasons – primarily because it requires users to have a second device and be available to answer a call (i.e. active phone service, appropriate environment). However, the answered call cannot correlate to effective authentication. Voice calls are easily intercepted by – or redirected to – hackers.
Moving up the authentication, time-based, one-time passwords provided medium security. This works exactly how it sounds: a one-time code is sent to the user via text, push notification, or email. This provides sufficient security – enough to present hackers with obstacles – but is still vulnerable to SIM hijacking, malware, and notification flooding attacks.
Atop all is biometric security, providing strong security and being extremely hard to fake. The biggest con to biometric security is its technology often has issues with false positives. For example, holding facial recognition software up to a sleeping user, or using a twin to fool the system. Apart from that, biometric security is immensely durable.
In fact, it rids the need for password remembrance and extra steps for users. However if compromised, people can’t simply change their fingerprints or face – making it a high-value target for attack. Note: biometrics are only secure if data is stored locally and protected by TMP/Enclave.
What Is Two-Step Authentication & Is It Strong?
Two-step authentication is a legendary cyberterm that has grown recognizable to household users. Requiring two or more authentication methods to log in, its strength of security depends on the weakest factor used. Most commonly, users pair passwords and a one-time code to create two-step authentication; but remember, neither passwords or one-time codes are strong authentication methods. Saying this, the strength of two-step authentication is variably undeemable, which creates unpredictable hacking outcomes.
Here’s an example:
In July 2020, hackers took over the verified Twitter accounts of several entrepreneurial, celebrity and business figures across the globe. Targets included: Barack Obama, Joe Biden, Warren Buffet, Elon Musk, Jeff Bezos, and even Michael Bloomberg. On their accounts, the hackers began suggesting followers to send them bitcoin, offering to double the value sent if they did so.
The tweet from Elon Musk’s account read, “I’m feeling generous because of Covid-19. I’ll double any BIC payment sent to my BIC address for the next hour. Good luck, and stay safe out there!” In the investigation, it was found that many of the compromised accounts used multi-factor authentication; however, hackers were unable to obtain the one-time codes sent out.
Again, more authentication doesn’t mean more security. In fact, multi-factor authentication creates more headaches for users, causing them to quickly act before one-time codes expire, jump between devices, and remember various passwords. On top of that, SMS authentication codes are encrypted and can be easily intercepted, and encrypted instant messaging apps may send to multiple devices at once.
As predicted by Bill Gates, asymmetric cryptographic (leveraged by certificates) is ending the need for passwords. This way, we can have immensely secure authentication that is easier and more convenient for everyone to use. Do you know how asymmetric cryptography works? How well are your accounts secured?
Please include attribution to https://www.beyondidentity.com with this graphic.
Welcome to October. The leaves are showing their vibrant fall colors. Pumpkin spice everything can be found everywhere, and Breast Cancer Awareness Month is underway.
Learning that a friend, family member, or coworker has breast (or any other) cancer is hard. Figuring out what to say next is harder. As a two-time cancer survivor, I know that there are plenty of things not to say to a cancer patient because I’ve heard most of them.
I’ve written my experiences and learnings down in my book Again: Surviving Cancer Twice With Love And Lists and I will share with you here important questions, phrases, or topics to avoid.
At least you have a good cancer.
No cancer is a “good” cancer. This is a backhanded way of asking about the patient’s prognosis. Rather than asking for such information, let the individual know that you’re there to listen and let her share what she’s comfortable sharing.
Cancer isn’t as hard as it used to be.
When I was fourteen years old in 1981 with Hodgkin’s lymphoma, cancer was really hard, especially when I threw up day after day from radiation treatment and couldn’t go to high school. Thirty-five years later when I was forty-nine—a wife, mom of three, and professional—with breast cancer, cancer still was really hard, especially after I lost my hair, had agonizing bone pain, and diarrhea during months of chemotherapy. While advances in cancer treatment have improved over the years, any treatment stinks. It’s okay to say, “This really sucks.” Because it does and thanks for noticing.
Are you getting the boob job with the tummy tuck?
A lumpectomy or a single or bilateral mastectomy is not a “boob job.” It’s the amputation of some or all of the breast tissue, possibly including nipples, and often resulting in the complete loss of sensation in the chest. Reconstruction, if chosen, may be done with implants or with some form of flap reconstruction where the surgeon may use tissue from other body parts to reconstruct the breasts. These are painful surgeries with fairly long recoveries and leave individuals profoundly changed in their self-identities and in their sex lives. So, not a tummy tuck.
Does it run in your family? Maybe you should have worked out more.
No one asks for a cancer diagnosis. It’s not anyone’s fault if they get one. Please leave the “should have” lectures at home and avoid attributing an individual’s cancer diagnosis to something they may or may not have done, such as the food they ate, their exercise habits, or family history.
My mother, sister, friend, grandma . . . had cancer. She died.
Individuals’ cancer experiences and outcomes are different, and these stories may not always be helpful or comforting, particularly if death is involved. Put yourself in the patient’s shoes, would you want someone to say that to you?
Have you heard about [this new treatment, supplement, anti-cancer diet]?
When I was in treatment, I received much unsolicited advice. I had a great team of medical professionals whom I trusted, and I didn’t want to hear about the latest Internet “cures,” ginger chews for nausea, or turmeric tea’s anti-inflammatory properties. Respect the patient – and her choices.
I Know How You Feel.
No, you don’t. But, you can ask her how she’s feeling.
You’re so brave, strong, an inspiration . . .
While not unkind, these expressions discount how individuals with cancer may feel, which, more often than not, may be sad, angry, terrified, and anxious.
You look great.
Cancer may come with hair loss, weight loss or gain, changes in skin tone, etc. Trust me, the patient knows she doesn’t look great and is probably upset about it. Instead, simply tell the individual how great it is to see her.
If you’re not sure what to say, then say so. Don’t ghost your friend, family member, or coworker due to your fear or unease. It’s about her, not you.
So what can you do?
Remember that the person with whom you’re speaking is the same person she always has been. Listen or offer words of encouragement and support. Ask what you can do to help them in practical, concrete ways, such as making meals, taking them to appointments, or picking up children from school. Finally, talk to them about something, anything, other than cancer.
If you would like to learn more, read about my journey in my new book
The post 10 Things Not to Say to Someone with Breast (Or Any Other) Cancer appeared first on Dumb Little Man.